Once purchased, tickets cannot be refunded or rescheduled because your space is being guaranteed for a specific event. Our tours often sell out. Refunds are not provided for no shows, late arrivals, or even partial attendance. It is your responsibility to show up at the correct starting location on time. The tours start at the time listed to keep with our set restaurant schedule. Please let us know immediately if you made a booking error and we will try to work with you.